Returns, Refunds & Complaints at Feltham Flowers
Our Fresh Flowers Guarantee in Feltham
Feltham Flowers is proud to be your trusted local florist, serving households and businesses in Feltham with beautiful, fresh flower arrangements. We stand behind the quality and freshness of every bouquet and floral gift that leaves our shop. Our Fresh Flowers Guarantee ensures that you and your recipients always enjoy blooms at their very best, making every delivery a delight.
Damaged-on-Arrival Policy
Your experience matters deeply to us. In the unlikely event that your flowers arrive damaged or not in perfect condition, we ask that you contact us promptly. To help us resolve the issue efficiently, please get in touch within 24 hours of delivery and provide details about the problem, ideally accompanied by a photo of the damaged flowers or packaging. Our team will review your claim swiftly to offer the best solution.
Our Freshness Window
We source our flowers daily to ensure peak freshness and longevity. Feltham Flowers guarantees that your bouquet will remain fresh and vibrant for a minimum of five (5) days from the time of delivery, provided they are cared for according to the instructions included with your flowers. If you believe your bouquet did not meet this standard, do let us know within this period so we can address your concern.
Refunds and Replacement Options
Your satisfaction is our priority. Should your flowers be damaged on arrival or fail to meet our five-day freshness guarantee, you may be eligible for a full or partial refund, or a replacement bouquet delivered at no extra cost. Once your claim is reviewed and approved, we will arrange the most convenient option for you. In some cases, we may request that the original flowers be returned so we can further investigate any issues with quality.
Making a Complaint
If you are dissatisfied with any part of your experience with Feltham Flowers, please reach out to us as soon as possible. Our management team is committed to resolving all complaints quickly, fairly, and with complete transparency. When lodging a complaint, please provide your order details and a clear description of the issue. We strive to respond to all complaints within one working day, offering a solution that ensures your confidence in our service.
Serving Feltham with Pride
Feltham Flowers has grown to become a trusted name among local households and businesses, thanks to our dedication to customer satisfaction and love for fresh, stunning flowers. Every order is prepared with care by our skilled florists, and we treat every feedback as an opportunity to further improve our service. Thank you for choosing a local Feltham florist that puts quality and your happiness first.
Contact Us
We are here to help and always ready to assist you with any returns, refunds, or questions you may have. Please use our online contact form, visit us in store, or use your preferred method detailed on our Contact page. Let Feltham Flowers make every floral occasion a pleasant one for you and your loved ones.
