Feltham Flowers Online Delivery Terms – Your Guide to Ordering Flowers in Feltham

Feltham Flowers E-Commerce Terms & Conditions – Flower Delivery in Feltham

Welcome to Feltham Flowers – Terms & Conditions for Online Flower Delivery Feltham

These Terms & Conditions apply to the sale and delivery of flowers and related goods by Feltham Flowers through our online store, specifically tailored for customers ordering delivery in Feltham and the surrounding areas. Please read these terms carefully before placing your order, as they form a legally binding agreement between you and Feltham Flowers.

1. Order Process

1.1 Placing Your Order
You may place an order by selecting your floral products, completing the required purchase information, and confirming payment via our website. We recommend reviewing your order before finalising. Once submitted, you will receive an automated order acknowledgment. This email does not constitute acceptance but confirms that we have received your request.

1.2 Order Acceptance
Acceptance of your order and formation of our contract occurs when we dispatch your flowers. If we cannot fulfil your order (due to, for example, stock unavailability or delivery constraints), we will contact you promptly, and any payment received will be refunded in full.

1.3 Delivery Area
Our online flower delivery service covers Feltham and surrounding localities. Please ensure your selected delivery address is within this service area. We reserve the right to decline orders for addresses outside Feltham or nearby areas at our discretion.

2. Payment Terms

2.1 Accepted Payment Methods
Payment for all orders is required in advance using the payment methods specified at checkout, such as credit/debit cards, online payment systems, or other options available on our site. We do not accept cash payments for online orders.

2.2 Pricing
All prices listed are in Pounds Sterling (GBP) and include VAT, where applicable. Delivery charges, if any, are clearly indicated during checkout. Prices may change, but such changes will not affect orders already placed and confirmed by us.

2.3 Payment Security
We use industry-standard encryption and secure systems to process your payment. Feltham Flowers does not store your card details on our servers. Payments are processed by certified payment processors to ensure your transaction is safe and secure.

3. Delivery of Flowers

3.1 Delivery Times
We strive to deliver flowers on your chosen date within Feltham and the surrounding area. Delivery times may vary depending on factors beyond our control, such as high demand, traffic disruption, or unfavourable weather. While we make every effort to meet requested delivery times, we cannot guarantee exact timings.

3.2 Delivery Instructions
Please ensure you provide clear delivery instructions and contact details. If no one is available at the delivery address, our driver may leave the flowers with a neighbour or in a safe place, where possible. When this occurs, we will make reasonable efforts to notify you of the delivery location.

3.3 Failed Delivery
If delivery is unsuccessful due to incorrect address information or unavailability of the recipient (and the flowers cannot be left as described), we will attempt to contact you to reschedule. Re-delivery may incur additional charges. If redelivery is not feasible, your order may be returned to our shop, and you may collect it during opening hours.

4. Substitution Policy

Although we do our utmost to supply you with the flowers and arrangements pictured and described online, certain blooms may become unavailable at short notice due to market conditions, seasonality, or supply disruptions. In such cases, we reserve the right to substitute flowers of equal or greater value and similar style. We will attempt to notify you where a significant substitution is required, especially when it affects the main colours or design of the arrangement.

5. Cancellations and Amendments

5.1 Your Right to Cancel
For orders placed for delivery in Feltham and surrounding areas, you can cancel your order for a full refund provided you contact us at least 24 hours before your scheduled delivery. Once flowers have been prepared or dispatched, cancellation may not be possible, as flowers are perishable goods made to order.

5.2 Requesting Amendments
If you wish to amend your order details (such as the message, delivery address, or delivery date) please inform us as soon as possible. We will do our best to accommodate changes requested at least 24 hours before delivery.

5.3 Cancellation or Changes by Feltham Flowers
On rare occasions, we may need to cancel or amend orders due to supply problems or other unforeseen circumstances. In such cases, we will contact you promptly with alternatives, or offer a full refund as appropriate.

6. Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless the products are faulty or damaged upon arrival. If you believe your delivery is incorrect, incomplete, or not as described, please notify us within 24 hours of receipt with your order number and supporting photographs, if possible. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances.

We are dedicated to customer satisfaction and will handle complaints promptly and fairly.

7. Liability and Disclaimer

7.1 Our Responsibility
Feltham Flowers is responsible for supplying your order with reasonable skill and care. Should our service fall short, our liability is limited to a replacement or refund up to the amount paid for the order in question.

7.2 Limitations
We do not accept liability for indirect or consequential loss, loss of profit, or any losses arising from events outside our reasonable control, including but not limited to force majeure, supplier issues, traffic disruptions, or adverse weather conditions that affect delivery.

7.3 Allergies and Safety
Please note that some flowers or plants may cause allergic reactions. It is your responsibility to advise us of any allergies or sensitivities when ordering. Always keep flowers out of reach of children and pets. Feltham Flowers is not liable for adverse reactions or misuse once goods have been delivered.

8. Personal Information and Privacy

Your privacy is very important to us. We process your personal information in accordance with applicable data protection and privacy laws. By placing an order, you consent to the collection and use of your information for the purpose of fulfilling your purchase, arranging delivery, and providing customer service. Our Privacy Policy explains in detail how we safeguard and use your data.

9. Customer Responsibilities

You are responsible for ensuring all order details, recipient information, and delivery addresses provided to us are accurate and complete. Feltham Flowers is not liable for any delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

10. Intellectual Property

All content on the Feltham Flowers website, including images, product descriptions, and branding, is protected by intellectual property laws. You may not reproduce, copy, or distribute any material from our website without our prior written consent.

11. Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and Feltham Flowers, are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments to These Terms

We may modify these Terms & Conditions from time to time to comply with legal requirements or to reflect changes in our business operations. Any amendments will take effect when published on our website. Your continued use of our website and services after changes are made constitutes your acceptance of the revised terms.

13. General Provisions

If any provision of these Terms & Conditions is found by a court to be invalid or unenforceable, the remaining terms will remain in full effect. Our failure to enforce any right or provision does not constitute a waiver of such rights.

14. Applicability Across Feltham and Surrounding Areas

These Terms & Conditions apply to all online flower delivery orders placed with Feltham Flowers for recipients located within Feltham and the surrounding local areas. If you require clarification or have any questions regarding these terms, please contact our customer service team for assistance.

Thank you for choosing Feltham Flowers – Your trusted partner for fresh flower delivery in Feltham and beyond.